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Frequently asked questions
FAQ
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Ordering
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If you have not received a Track & Trace code, please contact us via info@dynamicergonomics.nl. We will then go after it to provide you with this code.
You have warranty on all products from Dynamic Ergonomics. The warranty conditions vary per product. We gladly send you the warranty conditions upon request.
All prices mentioned on the website are excluding VAT as standard.
The cancellation of stock items is free of charge as long as the products have not yet been sent. If inventory items are canceled after they have been delivered and they have to be returned, the return costs are for your account. Canceling items that we have to order especially for you is possible within 5 working days after the order date. In the event of cancellation of such items, we will in any case charge 10% of the total net purchase value including any additional costs.
Payment
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Yes, we always treat your data securely. Your data is sent encrypted within our website via an SSL-secured environment. If you choose a payment method such as iDEAL, BANContact or Credit card, this can be done securely via the known, secure payment environment. Financial processing of orders goes through MultiSafepay
No extra costs are charged for the payment methods we use.
We offer various payment methods, including iDEAL, BANContact, Credit card and payment on account. Click here for more information about our different payment methods.
Shipping
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The shipping costs depend on the size and weight of the package as well as the country where the package must be delivered. For more information about shipping costs. Click here.
Your order from the Dynamic Ergonomics webshop will be sent with GLS. You will receive a message by e-mail as soon as your order has left our warehouse and has been offered at GLS. GLS delivers your order to your chosen address.
The delivery terms and conditions can be found in our Terms & Conditions.
This can happen, unfortunately! We kindly request you to contact our customer service on telephone number +31 (0) 45 54 666 46 or by email: info@dynamicergonomics.nl. We will solve this for you as soon as possible!
Pick up
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No, it is not possible to pay for an order from the Dynamic Ergonomics webshop. You can pay with the payment methods that are offered to you during the ordering process.
To verify that you are actually working at the company on whose behalf you are coming to collect the order, we ask you to take the order confirmation with you.
You can pick up your order from Monday to Friday between 8:30 AM and 5:00 PM, excluding public holidays.
You can pick up your order in our warehouse in Kerkrade.
Return
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- To return a product as a business customer you need a return number. You can request this by contacting our customer service on telephone number +31 (0) 45 54 666 46 or by email: info@dynamicergonomics.nl
- Pack the goods in their original condition so that the product is not delivered damaged. Stick the “sent return form” on the package.
- You can send your package in two ways, you use your own transporter or you bring your product to a nearest delivery point. As a business customer, you are also fully responsible for the shipment.
To return your orders, use the following return address: Dynamic Ergonomics B.V. Returns Warehouse Dynamic Ergonomics Wiebachstraat 45D 6466 NG, Kerkrade
Configured products are made entirely according to your wishes and requirements. We must therefore order these products and have them made especially for you. It is therefore not possible to return these products.
My Account
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Your account is your personal online environment on our website. Via your account you can view your prices, view order history, place orders and so on.
Click on the "forgot password" button in the login screen. Enter your e-mail address here. You will receive an email with instructions and a link to reset the password. Enter a new password of your choice and confirm your new password. After you have done this, you will see a notification at the top of your account page stating that the password has been successfully changed.
This is possible by clicking on the newsletter at the bottom of your account. Then uncheck the "newsletter" option.
General
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More information about our terms and conditions can be found on this page.
More information about our privacy policy can be found on this page.
We use cookies on our website. These are partially necessary cookies that ensure that our website functions properly. We also use analytical cookies and advertising cookies, with which we ensure that we can continue to improve the website and better match your wishes and needs.
It is best to contact us by telephone or e-mail. We are available by phone from Monday to Friday from 8:30 AM to 5:00 PM on the telephone number +31 (0) 45 54 666 46. You can always email us via the mail address info@dynamicergonomics.nl
To become a Dynamic Ergonomics dealer it is best to contact us by telephone or e-mail.
To get in touch with a dealer in the area, it is best to contact us. With your permission we will pass your details on to a dealer in the area. This dealer will contact you to assist you further.
